Trouble accessing your account

Learn about common problems when accessing your account.

Correct email address

• Make sure you're using the correct email address when logging in
• Use the same email address that your Viewteam invitation was sent to

Accepted invitation

• Make sure you've accepted your invitation to Viewteam and set a password

Locked account

• If you're seeing a message saying your account is locked, please wait 5 minutes and try again

Forgotten password

• If you've forgotten your password, you can reset it here

Lost Two-factor authentication device

• If you're unable to generate a 2FA code, please use one of your recovery codes instead

If you are still having issues accessing your account, please contact your account administrator, or send an email to [email protected].