Recovery codes for two-factor authentication

Recovery codes can be used in the event you lose access to your two-factor authentication (2FA) device, allowing you to gain access to your account.

When you enable 2FA for your account, recovery codes will be automatically generated. Save the generated recovery codes in a safe place to avoid getting locked out of your account.

Using recovery a code

If you have lost access to your 2FA device, you can use a recovery code to gain access to your account.

• From the login page, after entering your email you'll be asked to enter a 6 digit code from your authenticator app

• To use a recovery code instead, click Use a recovery code

• Enter one of your recovery codes
• Click Verify
• You'll now be logged in
• The recovery code you used will now be invalid and cannot be used again
• If you have lost access to your 2FA device, remember to update your 2FA settings
  • Navigate to Profile > Security settings
  • Under Two-factor authentication, click Update
  • Follow our guide for Enabling 2FA

Generate new recovery codes

You can generate new recovery codes at any time, as long as 2FA is enabled for your account.

To generate new recovery codes:

• Click on the Profile (your name) dropdown in the navigation menu and click Profile settings

• Click on the Security settings tab
• Under Recovery codes, click Regenerate

• Click Generate

• A pop up box will appear asking you to enter your password. To proceed, enter your password and click Confirm

• Recovery codes will now be generated
• Save the generated recovery codes in a safe place to avoid getting locked out of your account
• The new recovery codes will overwrite your existing codes
• Once saved, click Done